In-depth reviews
Tesla Model 3 owner reviews
“An extensive facelift means the Tesla Model 3 goes further on a charge and feels better built and more refined, all while undercutting most rivals”
19 Sep 2024
Carbuyer Rating
4.4 out of 5
Owners Rating
1.0 out of 5
Price
£39,990 - £60,580
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Reviews
Owner Reviews
- 5 out of 5
- 4 out of 5
- 3 out of 5
- 2 out of 5
- 1 out of 5
0%of people would recommend this car to a friendCommon Problems
- Electrics, Other (1 case)
Review 1 of 1
1 out of 5
Car Details
Model
Long Range
Year
2019
Avg annual mileage
0 – 4,999
Owned
Less than a year
Bought Car
Used
Tell us what you think about your car?
My car on autosteer steered itself over to the oncoming lane of traffic on a major road (the A47). It took me over 7 months of being passed from pillar to post to get an answer that Tesla had no interest in coming out to see if we could recreate what the car decided to do on 'Autopilot'; no interest whatsoever in offering any compensation for me going over 7 months without a family car and the running/depreciation costs while I waited on their answer; and that they would not even deliver the car to a friend who said he would try to sell the repaired car for me!
On top of that the car arrived with deep scratches, which I had to take time out taking the car (twice) to someone at Tesla to get repaired; I was shown a video in a herd of people picking up their Tesla with no warning about the 'autosteer'; and Tesla's defence was there's a couple of lines in the manual, even though they were happy enough for me to drive away without reading the manual!
These guys show through their actions that they have no care or pride in building their cars or looking after their customers.
It even made zero difference that I bought one of the first Model Xs in the UK for £120,000 (by the way, in the early days of that car with so few customers, the customer service was good)... unfortunately, Tesla's policy of pile them high and ignore customer complaints and hope they go away deserves to drive what is an incredibly innovative company out of business.
Elon Musk's hype that this car could drive from West Coast to East Coast of the USA on Autopilot ... well there'd be a lot of terrified other road users if he tried with my Model 3 in the state it was in late January 2020!
The worst purchase decision of my life. Please take the marketing blurb and sales pitches with a pinch of salt and realise that UK customer service won't give a stuff if you have a bad/disappointing experience.
Thanks for nothing Tesla!
Would you recommend the car to a friend?
No
